Terms & cancellation policy
Last updated: November 2026. Draft — to be reviewed by our legal adviser. The specific terms in your written quote or confirmation take priority over this general page.
1. Quotes and prices
- All prices on this website — including seasons, timings, permit and visa information — are approximate and for guidance only. Your final price is the one in your written quote.
- Quotes are valid for the period stated on them and are subject to availability at the time of booking. Airfares and hotel rates can change until they are paid for and issued.
- Taxes, including GST, are shown on your quote as applicable.
2. Booking and payment
- A booking is confirmed once we receive the advance payment stated in your quote and send written confirmation.
- Air tickets, and some hotels and permits, must be paid in full at the time of booking.
- The balance for tour packages is due before the date stated in your quote, usually before travel.
- We accept payment only to our official business bank account or UPI ID, which we confirm in writing. We never ask for card PINs or OTPs.
3. Cancellations by you
Cancellations must be sent to us in writing (email or WhatsApp). Charges depend on the suppliers involved; the typical scale for tour packages is:
| Days before departure | Cancellation charge (of package cost) |
|---|---|
| More than 30 days | Advance retained / to be confirmed |
| 15 – 30 days | To be confirmed |
| 7 – 14 days | To be confirmed |
| Less than 7 days or no-show | To be confirmed |
Owner to complete: fill in this scale with your chosen percentages before the site goes live.
- Air tickets follow the airline's fare rules plus our service fee.
- Non-refundable hotel rates, permits, festival passes and visa fees cannot be refunded.
- Refunds are processed after we receive the money back from suppliers, to the original payment method.
4. Changes by us or suppliers
Travel in mountain and remote areas depends on weather, roads, permits and government orders. We may need to change routes, stays or timings for safety or reasons outside our control. We will offer the best available alternative; extra costs caused by such events (for example, an extra night due to a road closure) are payable by the traveller.
5. Your responsibilities
- Carry valid ID, passports, visas and permits, and check that names on bookings match your documents.
- Tell us about health conditions, mobility needs or dietary requirements in advance.
- For adventure and biking tours: hold a valid licence, follow the trip leader's safety instructions, and carry suitable insurance. A rider declaration must be signed before departure.
6. Our role
We arrange travel services provided by independent suppliers such as airlines, hotels and transport operators. Their own terms apply to their services. We are not liable for their acts or omissions, but we will always help you resolve problems.
7. Travel insurance
We strongly recommend travel insurance for every trip and require it for biking and adventure tours.
8. Disputes
These terms are governed by the laws of India. Courts at Tinsukia, Assam have jurisdiction.
Contact
helpdesk@travaah.com · +91 70022 09781 · Borguri Court Tinali, Tinsukia – 786126, Assam, India